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ORDERING PROCESS

Design professionals may register here for access to trade pricing or place an order through one of our representative trade showrooms.

Not a design professional? You may order through your interior designer or architect, or if you are not working with one, please call us at (800) 850-0460. You may also find other locations or designer on call service. A designer on call service will simply connect you to a local designer who can place your order and assist you with any design or technical questions.

Custom work is our specialty. View our custom gallery and information, or submit a custom request form. Our Atelier is capable of producing one of a kind pieces based on clients' sketches We can customize an existing Ironware design, or create your vision! Quotes will be returned in approximately 2-3 business days. Customization requires a lead time of 12-16 weeks.

MAIN OFFICE & Studio

Ironware International

Although we do not have a showroom on site at our Nashville studio, we are delighted to receive visitors who would like to see our process in person. Please call to schedule an appointment. We are open Monday - Friday from 8 - 4.
2421 Cruzen St.
Nashville, TN 37211
(800) 850-0460 p
(615) 726-2509 f  

TRADE SHOWROOMS

Atlanta
Paul +
351 Peachtree Hills Ave. NE. #121
Atlanta, GA 30305
404-261-1820 p

Boston
Studio 534
One Design Center Place, Suite 534
Boston, MA
617-345-9900 p

Dallas
E C Dicken
1025 N. Stemmons Fwy. #260
Dallas, TX 75207
214-742-4801 p

Denver
John Brooks Incorporated
601 S. Broadway, Ste. L
Denver, CO 80209
303-698-9977 p

Houston
Wells Abbott Showroom
5120 Woodway Dr. Ste. 3010 & 3029
Houston, TX 77056
713-626-5915 p

Laguna Niguel
Thomas Lavin
23811 Aliso Creek Rd. #139
Laguna Niguel, CA 92677
310-278-2456 p

Los Angeles
Thomas Lavin
8687 Melrose Avenue Suite B 310  
West Hollywood, CA 90069
310-278-2456 p

Miami
Jerry Pair
2862 Pershing Street
Hollywood, FL 33020
800-642-7247 p

Minneapolis
Holly Hunt
275 Market St. Suite 132
Minneapolis, MN 55405
612-332-1900 p

New York
John Rosselli & Associates
979 Third Ave. #1800
New York, NY 10022
212-593-2060 p

Philadelphia
Lucas Alexander Collection
1100 Ludlow Street Suite 304
Philadelphia, PA  19107
215-568-6980 p

San Francisco
Sloan Miyasato
2 Henry Adams St. #300
San Franciso, CA 94103
415-431-1465 p

Scottsdale
John Brooks Incorporated
2712 N. 68th St.
Scottsdale, AZ 85257
480-675-8828 p

Seattle
Kelly Forslund
5701 6th Ave. S #158
Seattle, WA 98108
206-762-6076 p

Troy
Rozmallin
1700 Stutz Dr. #60
Troy, MI 48084
248-643-8828 p 

TO THE TRADE SALES REPRESENTATIVES

Chicago
R Worthy Collections
5215 W. Pensacola Ave.
Chicago, IL 60641
312-361-7273 p

Kansas, Nebraska, Missouri
The Beverly Collection
Kansas City, MO
773-556-3987 p

Milwaukee
Wallock Davies & Company
5852 N Shore Drive
Milwaukee, WI 53217
414-962-1020 p

Washington
Evans & Sheldon
3871 Rodman St NW Ste. A55
Washington, DC 20016
571-213-8783 p
 

DESIGNER ON CALL SERVICES

Boston
Boston Design Center
Designer On Call
617-449-5501

Denver
Denver Design District
Designer Referral Program
303-282-3234

Laguna
Niguel Laguna Design Center
Designer Referral Program
949-643-2929

New York
D&D Building
Designer Referral Program by Design Professionals, LLC
212-759-5408 x204

Minneapolis
International Market Square
Design Connection
612-338-6250   

OTHER LOCATIONS

Baltimore, MD
Jones Lighting Specialists
1421 Clarkview Road Suite 114
Baltimore, MD 21209
410-828-1010 p

Lambertville, NJ
Heritage Lighting
67 Bridge St.
Lambertville, NJ 08530
609-397-8820 p

Los Angeles, CA
LA Design Concepts
www.ladesignconcepts.com
562-439-5626 p

Nashville, TN
Robin Rains Interior Design
4260 Kenilwood Dr.
Nashville, TN 37204
615-373-7733 p

Port Chester, NY
Patdo Electrical Supply Co.
25 S. Regent St.
Port Chester, NY 10573
914-937-6707 p

Raleigh, NC
Rodolfo Gonzales Interiors
4381 Lassiter at North Hills Ave.
Suite A 105
Raleigh, NC 27609
919-573-4010 p

Spirit Lake, IA
Twetten's
1005 18th Street
Spirit Lake, IA 51360
712-336-6488 p

West Caldwell, NJ
West Essex Electrical Supply Co.
657 Bloomfield Avenue
West Caldwell, NJ 07006
973-228-0400 p

 

FAQ

Do you do custom work?
Yes! Custom work is our specialty. View our our custom work portfolio and additional information here. We can customize an existing Ironware design or create your vision!

What is the lead time?
Quick ship and in stock items have a lead time of 2-4 weeks. All other items are 10-16 weeks, including custom work. Lead time begins with receipt of your order, 50% deposit, and all pertinent information and ends with delivery to the address specified by you. Please note that upon receipt of final balance your order will proceed into final finishing and ship within 15 business days. This final finishing is included in quoted lead time.

Where are your products made?
Our products are hand forged in France and then hand finished in Nashville, TN. In Nashville we do the electrification, finishes, and details such as panels and upholstery. Watch our video for an inside look.

Can I request a rush on my order?
Yes, you may. If you want to be sure of a reduction in lead time we can get you a quote to airfreight the piece from France. Your additional charges will simply be the cost of that airfreight. It will still come to our studio in Nashville for final finishing, but this typically cuts lead time down to about eight weeks. At no additional charge, we will do everything possible to get your order to you as quickly as possible but will still have to quote 10-16 weeks. And don't forget to simply inquire about items in stock.

How are items shipped?
When size permits items are shipped via UPS. Larger shipments go via an LTL carrier of Ironware's choice--either Con-way or Estes Express. Both carriers offer Ironware a discount which we pass on to our clients. When requesting a freight quote please advise if the location is a business or a residence, if a loading dock is available, if it is a construction site, if an appointment is required, and any other information that you feel may be pertinent.

What do I do if my piece arrives damaged?
Do not move your package(s) from the original delivery location and call right away. 800-850-0460 UPS and LTL carriers limit us to 15 calendar days to file a claim. Each package is delivered with a large neon sticker on the exterior with simple instructions regarding loss or damage.

How do I install my chandelier or sconce?
A licensed electrician should be used to install all Ironware lighting products. The process is simple and basic which will be understood by any licensed electrician. For details on any piece refer to the mounting or back plate information under that item's specifications.

What do I do if I need extra chain?
Extra standard chain may be ordered in 40" increments. Some pieces take a different kind of chain, a rod, or has options for increasing the overall drop. Refer to the mounting information under the specific item's specifications for more details.

We stand behind our products and want our clients to be completely satisfied. We consider each request case by case to find the best solution. Ironware cannot be responsible for problems related to site (construction, weather, etc.), improper installation, unauthorized repairs or modifications, and normal wear and tear.

How do I care for my Ironware piece?
To remove dust, a gentle wiping with a dry or slightly damp soft cloth will do the trick. To bring up the luster on painted finishes, a light buff- ing with a paste wax is recommended. Metal leaf is so thin that you can easily damage it, so take extreme care when cleaning furniture with any of the leafed finishes. Chemical cleaners are not suggested except on glass. If cleaning glass please spray the towel then wipe the glass clean.

Are your lighting products UL Approved?
Yes, all lighting is UL approved. For Canadian UL approval there is a 5% upcharge.

Can I use my chandelier or sconce in an exposed outdoor installation?
Ironware has a few lighting pieces designed for outdoor use--simply search outdoor in the collection. Other items may be used in a covered location, but you will have to determine if they will be protected from the weather. Please specify the intended use on your order and the pieces will be labeled for Damp UL approval. Damp means that condensation is acceptable, but water cannot pool in the electrical sockets. If the piece can be exposed to rain, snow, salt air or water, etc. and possibly high winds then we do not recommend covered outdoor use. Iron- ware recommends one of our outdoor finishes for outdoor covered installations.

Can I use my furniture piece in an outdoor installation?
Our outdoor galvanized finish is extremely strong and many pieces of furniture may be finished for exposed outdoor use.

What is the latest bulb legislation?
The new legislation excludes incandescent candelabra bulbs, which is a primary consumer choice for decorative lighting. You will be able to find bulbs for your Ironware lighting easily at your local stores. Many of our designs allow or incorporate the use of cylinders or panels which disguise and change the light if a CFL bulb is preferred.

Can I return or exchange my piece?
Custom pieces cannot be returned. Standard items are considered on a case by case basis and may require a re-stocking fee. While we can't imagine wanting to return an Ironware piece we do understand that circumstances do happen and we try our best to accommodate our cli- ents.

How far above my table should my chandelier hang?
This is a design question, not a product related question, but the industry standard advises that 36" between your table and the bottom of your light fixtures works for most.

Where do I ship my fabric for pieces to be upholstered?
Ship your fabric to our home office and be sure to label it with your order number, the showroom that you placed your order with, etc. Iron- ware International, Inc. 2421 Cruzen St. Nashville, TN 37211

Can I add drapery rings to my Ironware bed?
Concerning drapery rings, the canopies on a twin, full, and queen do not dismantle. King canopies dismantle only on the sides, not above the head and foot of the bed. Custom drapery rings may be ordered and will be permanently attached to the bed. You may also order a custom canopy that further breaks down.

Are the Ironware designs copyright protected?
Each piece is internationally copyrighted with the United States Library of Congress. Should any party copy, reproduce or infringe upon the design integrity of an Ironware International,Inc. piece without written permission, Ironware International, Inc. will defend all copyrights and trademarks to the fullest extent of the law. All items customized for clients by our design team in collaboration with the French atelier become the property of Ironware International Inc. and are protected by the same copyright laws as all our proprietary work.

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