What is the lead time? Quick ship and in stock items have a lead time of 2-4 weeks. All other items are 12-16 weeks, including custom work. Lead time begins with receipt of your order, 50% deposit, and all pertinent information and ends with delivery to the address specified by you. Please note that upon receipt of final balance your order will proceed into final finishing and ship within 15 business days. This final finishing is included in quoted lead time.
Where are your products made? Our products are hand forged in France and then hand finished in Nashville, TN. In Nashville we do the electrification, finishes, and details such as panels and upholstery. Watch our video for an inside look.
Can I request a rush on my order? Yes, you may. If you want to be sure of a reduction in lead time we can get you a quote to airfreight the piece from France. Your additional charges will simply be the cost of that airfreight. It will still come to our studio in Nashville for final finishing, but this typically cuts lead time down to about eight weeks. At no additional charge, we will do everything possible to get your order to you as quickly as possible but will still have to quote 10-16 weeks. And don't forget to simply inquire about items in stock.
Do you do custom work? Yes, please see use the custom link on our home page to view examples and additional information. We can customize an existing Ironware design or create your vision.
How are items shipped? When size permits items are shipped via UPS. Larger shipments go via an LTL carrier of Ironware's choice—either Con-way or Estes Express. Both carriers offer Ironware a discount which we pass on to our clients. When requesting a freight quote please advise if the location is a business or a residence, if a loading dock is available, if it is a construction site, if an appointment is required, and any other information that you feel may be pertinent.
What do I do if my piece arrives damaged? Do not move your package(s) from the original delivery location and call right away. 800-850-0460 UPS and LTL carriers limit us to 15 calendar days to file a claim. Each package is delivered with a large neon sticker on the exterior with simple instructions regarding loss or damage.
How do I install my chandelier or sconce? A licensed electrician should be used to install all Ironware lighting products. The process is simple and basic which will be understood by any licensed electrician. For details on any piece refer to the mounting or back plate information under that item's specifications.
What do I do if I need extra chain? Extra standard chain may be ordered in 40" increments. Some pieces take a different kind of chain, a rod, or has options for increasing the overall drop. Refer to the mounting information under the specific item's specifications for more details.
Do you have a warranty? We stand behind our products and want our clients to be completely satisfied. We consider each request case by case to find the best solution. Ironware cannot be responsible for problems related to site (construction, weather, etc.), improper installation, unauthorized repairs or modifications, and normal wear and tear.
How do I care for my Ironware piece? To remove dust, a gentle wiping with a dry or slightly damp soft cloth will do the trick. To bring up the luster on painted finishes, a light buffing with a paste wax is recommended. Metal leaf is so thin that you can easily damage it, so take extreme care when cleaning furniture with any of the leafed finishes. Chemical cleaners are not suggested except on glass. If cleaning glass please spray the towel then wipe the glass clean.
Are your lighting products UL Approved? Yes, all lighting is UL approved. For Canadian UL approval there is a 5% upcharge.
Can I use my chandelier or sconce in an exposed outdoor installation? Ironware has a few lighting pieces designed for outdoor use--simply search outdoor in the collection. Other items may be used in a covered location, but you will have to determine if they will be protected from the weather. Please specify the intended use on your order and the pieces will be labeled for Damp UL approval. Damp means that condensation is acceptable, but water cannot pool in the electrical sockets. If the piece can be exposed to rain, snow, salt air or water, etc. and possibly high winds then we do not recommend covered outdoor use. Ironware recommends one of our outdoor finishes for outdoor covered installations.
Can I use my furniture piece in an outdoor installation? Our outdoor galvanized finish is extremely strong and many pieces of furniture may be finished for exposed outdoor use.
What is the latest bulb legislation? The new legislation excludes incandescent candelabra bulbs, which is a primary consumer choice for decorative lighting. You will be able to find bulbs for your Ironware lighting easily at your local stores. Many of our designs allow or incorporate the use of cylinders or panels which disguise and change the light if a CFL bulb is preferred.
Can I return or exchange my piece? Custom pieces cannot be returned. Standard items are considered on a case by case basis and may require a re-stocking fee. While we can't imagine wanting to return an Ironware piece we do understand that circumstances do happen and we try our best to accommodate our clients.
How far above my table should my chandelier hang? This is a design question, not a product related question, but the industry standard advises that 36" between your table and the bottom of your light fixtures works for most.
Where do I ship my fabric for pieces to be upholstered? Ship your fabric to our home office and be sure to label it with your order number, the showroom that you placed your order with, etc. Ironware International, Inc. 2421 Cruzen St. Nashville, TN 37211
How are your beds assembled? First install the headboard to the frame. After the headboard has been attached to the frame the foot board can then be mounted. The frame may need to be tapped with a rubber mallet. We recommend that two people install and assemble an Ironware bed. Headboard only is wall mountable, it will not mount to your existing frame. Please consider the depth of your baseboard if it differs from standard, when ordering a headboard only.
Can I add drapery rings to my Ironware bed? Concerning drapery rings, the canopies on a twin, full, and queen do not dismantle. King canopies dismantle only on the sides, not above the head and foot of the bed. Custom drapery rings may be ordered and will be permanently attached to the bed. You may also order a custom canopy that further breaks down.
Are the Ironware designs copyright protected? Each piece is internationally copyrighted with the United States Library of Congress. Should any party copy, reproduce or infringe upon the design integrity of an Ironware International, Inc. piece without written permission, Ironware International, Inc. will defend all copyrights and trademarks to the fullest extent of the law. All items customized for clients by our design team in collaboration with the French atelier become the property of Ironware International Inc. and are protected by the same copyright laws as all our proprietary work.